2. Refund Policy
In case of denied applications without changes or changes are made in appropriate time, refund will be as:
- Denied applications will be refund 100%
- With errors made by client and request to arrange a new correct one, we will charge as follow: 1 month single entry visa (VOA) will be requested again for free; charge extra 50% for arrange new approval letter 3 month visa on arrival, and charge extra 80% fee to request again for new approval letter of Vietnam transit visa and Vietnam embassy visa.
- With our company's errors, we will refund 100% fee or arrange the new one correctly.
- For clients unable to use the approved letter for Vietnam visa because of objective reasons such as accident, disease, natural disasters, etc., the refund will be 50% fee or another application is free.
Visatovietnam.org cannot process refunds for Credit Card payments over 6 months old. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.
We reserve the right to modify these refund policy without prior notice.
***Please noted that: For the case of Rush visa, Urgent visa, Emergency visa, or visa approved letter on the processing time. The Cancellation is not permitted and the visa application fee and other additional charges, courier fee incurred will not be refunded